SureStart

Implementing a new Dealer Management System is a big decision to take.To be successful, there is a need for good planning and effective project management. SureStart from CDK is an implementation programme that reflects your business needs, working in partnership with CDK to achieve a successful project with minimal disruption.

SureStart Process

The SureStart process is delivered by CDK's Project Management team with the aim of creating a strong partnership to get the best outcomes for your business.

  • Working together we define roles and responsibilities across the planned implementation
  • Prepare your users with training and consultancy support
  • Provide a smooth and efficient go-live experience
  • Enable a quicker return on your investment

 

SureStart Methodology

However large or complex your dealership, CDK will work with you in the ways you choose to get the best outcomes for your business. Our six step SureStart methodology is used to achieve a successful DMS implementation. 

Step 1: Implementation discovery

Your project starts here. Together we will review your implementation requirements and plan your project from start to finish.

  • Understand your goals and objectives for the system
  • With you, review project scope including hardware and networking requirements
  • Assign clear project responsibilities

Step 2: Project planning

Create and agree the implementation project plan. This will incorporate the learning journey, which dovetails with your internal plan.

  • Communicate timelines and set expectations
  • Secure project resources

Step 3: Installation and preparation

The implementation team configures your network, hardware and software in readiness for your go live.

  • Your tailored learning journey starts here
  • Review and sign off test conversion / migrated data
  • Review and sign off document formats / headers

Step 4: Go Live

Careful planning and a strong SureStart partnership results in a successful go live.

  • Users are ready to do their jobs.
  • CDK consultants are on hand to mentor your users through the first few days of system use.

Step 5: Transition meeting

Together we will assess the implementation against the plan.

  • Review project scope, objectives and additional requirements
  • Evaluate training and implementation
  • Introduce the CDK support team

​ ​Step 6: Ongoing business partnership

At CDK we are committed to long-lasting partnerships with customers, delivered by an experienced account management team.