Live chat
CDK community forums help you to share best practice, ask the experts or get hints and tips from your peers.
- Digital support, including Live Chat, has high customer satisfaction ratings and fast response times.
- You no longer have to tie up your phone lines when you have a support need.
- Access support anytime, directly from your DMS or with Service Connect Anywhere via a web browser.
No more waiting on the phone
We provide a wide range of support services, including Self-Help tools, Live Chat, Support Communities and Case Logging, many of which can be accessed directly from your DMS.
- Forget being put on hold - Service Connect is just a mouse click away.
- Instant Connection - with Live Chat, the second you press Send, we're familiarising ourselves with your needs.
- Real support, right now - connect with the right expertise for every issue, every time.
Fast resolution to your support issues
Smooth-running IT systems, in particular your dealer management system (DMS), are critical to your dealership's success. Should any hardware or software issue occur, we work for a quick resolution to minimise disruption to your operations.
- Proactive monitoring of your system hardware
- Often, we'll know about your problem before you do
- Our support associates are always ready to help
Choose from a range of innovative support solutions
Service Connect is your helpful digital support platform, linking you to a variety of digital support services.
- Knowledge Base: self-help with a range of support articles and videos.
- Live Chat: communicate directly with a support associate from your PC, laptop or tablet.
- E-Case logging: your starting point for hardware related issues.
- Communities: seek help, offer advice and network with your peers.
