Great support, whenever you need it 

Service Connect gives your team the highest quality support across all your CDK solutions. Our digital platform is convenient making waiting on the phone a thing of the past. We have added highly rated Live Chat support to an expanded range of support services -  all available anytime, anywhere you need them.  

Live chat

CDK community forums help you to share best practice, ask the experts or get hints and tips from your peers.

  • Digital support, including Live Chat, has high customer satisfaction ratings and fast response times.
  • You no longer have to tie up your phone lines when you have a support need.
  • Access support anytime, directly from your DMS or with Service Connect Anywhere via a web browser. 

 

No more waiting on the phone

We provide a wide range of support services, including Self-Help tools, Live Chat, Support Communities and Case Logging, many of which can be accessed directly from your DMS.

  • Forget being put on hold - Service Connect is just a mouse click away.
  • Instant Connection - with Live Chat, the second you press Send, we're familiarising ourselves with your needs.
  • Real support, right now - connect with the right expertise for every issue, every time.

 

Fast resolution to your support issues

Smooth-running IT systems, in particular your dealer management system (DMS), are critical to your dealership's success. Should any hardware or software issue occur, we work for a quick resolution to minimise disruption to your operations.

  • Proactive monitoring of your system hardware
  • Often, we'll know about your problem before you do
  • Our support associates are always ready to help

 

Choose from a range of innovative support solutions

Service Connect is your helpful digital support platform, linking you to a variety of digital support services.

  • Knowledge Base: self-help with a range of support articles and videos.
  • Live Chat: communicate directly with a support associate from your PC, laptop or tablet.
  • E-Case logging: your starting point for hardware related issues. 
  • Communities: seek help, offer advice and network with your peers.