Easily identify customer service issues and complaints from the Complaint Manager dashboard. Unlike manual and paper-based processes, critical issues don't get lost in a sea of paperwork.
Timing and prompt customer feedback is critical when resolving complaints. Integrated within Autoline Drive CRM, all staff can see any unhappy customers or ongoing issues and take immediate steps to finding a solution.
"Who owns this?" "What's the status?" Complaint Manager helps you end confusion, proactively manage your reputation, and manage ownership, escalations, and deadlines.
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.