Set new standards of service whenever you take a call. Your telephone service experience can improve dramatically with a fully managed, cloud-based communication solution working for you.
Make every customer call process seamless by integrating voice communications with your CDK Dealer Management System (DMS) applications. Want to know what’s really happening on your phones? Call performance transparency and real-time call visibility can help expose any bottlenecks and identify where brilliant customer service is happening.
Centralise and standardise your telephony operations across all sites for lower costs and smoother processes. Intuitive reporting tools help monitor and measure call performance so that calls are not missed and are being followed up on.
No more working in the dark. With the Call Intelligence Dashboard, it's easy to see the number of missed calls, outstanding call back requests and unanswered voicemails. Use this information to identify where you can improve staff resourcing, so that you can offer an excellent and more efficient customer service.
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.