Mobile Service Advisor

Mobile Service Advisor is a great solution for personalising and streamlining the check-in process. Sales Advisors can meet and greet by name and check-in customers on the forecourt, removing queues at reception.

Give Personal Service
Give Personal Service
Ensure customers get the best possible check-in experience. .
Streamline Check-in
Streamline Check-in
Seamless integration and automation help to reduce frustrating check-in delays.
Build Workshop Revenue
Build Workshop Revenue
Make vehicle inspections more transparent and simplify customer approval of quotes.
Mobile Service Advisor Features
Personalise and streamline the check-in process with Mobile Service Advisor.
Check-in Experience
Check-in Experience
Greet customers by name and confirm their booking details, carry out a Vehicle Condition Report face-to-face and conduct a walk-around or full VHC with photos* so everyone agrees upfront. *Requires Wi-Fi, 3G or 4G internet connection
Up to Date Information
Up to Date Information
Review customer service history along with any outstanding reminders, discuss any work identified during the walk-around VHC, highlight any extras or offers and add it to the repair order.
Create and Approve Quotes
Create and Approve Quotes
Consolidate work and service into a single quote. Provide a total price and get approval face-to-face, capture an e-signature instantly and review the customer’s details—all from one place.
Create Value with Mobile Service Advisor
Create Value with Mobile Service Advisor
  • Transform Your Check-in Experience
    • Transform Your Check-in Experience

    Mobile Service Advisor helps to improve the customer experience by personalising the check-in, speeding up vehicle inspections and creating the opportunity to build workshop revenue pipeline. Your customers feel they are treated like VIPs every time.

  • Streamline Customer Interactions
    • Streamline Customer Interactions

    As soon as the booking is identified, the check-in process is quick and simple. Seamless integration with the DMS means no re-keying, everything is automatically written up, including captured images and the electronic signature to improve accuracy.

  • No Surprises
    • No Surprises

    To complete the check-in, you can review the summary of work and service and consolidate it into a single quote on the mobile device that can be printed out for the customer.