Deliver a great customer experience on every call with PBX Connect, the smart software service from CDK Global that links your phone system to your DMS to keep you up to speed and on top of every detail.
When customers are greeted by name, and the call handler knows all their details, they’ll really appreciate it. That level of personalised customer service attracts and retains loyalty to your dealership.
As well as gaining an overview of your team’s phone activity, which helps to identify any bottlenecks, you can use the easily accessible call recordings to review individual performance.
With instant messaging and access to information in your DMS at their fingertips, your team can save time and communicate seamlessly.
A truly connected dealership relies on robust systems for support. Connected Systems is about bringing together the DMS with print, telephony and secure cloud hosting.