PBX Connect

Deliver a great customer experience on every call with PBX Connect, the smart software service from CDK Global that links your phone system to your DMS to keep you up to speed and on top of every detail.

Stay in the lead
Stay in the lead
With PBX Connect, all calls to and from your dealership – including missed calls - are monitored, so you’ll never miss an opportunity again. Call them back and get their business.
Improve performance
Improve performance
Use recorded calls to help coach team members, or run reports on phone activity to see where there might be issues.
Deliver great service
Deliver great service
PBX Connect’s software is integrated with your DMS, so you can automatically identify customers and see their details when they call – a personal touch they’ll value.
PBX Connect Features

PBX Connect directly accesses the information held in your DMS, so with every call you can go straight to the relevant customer record. And, with every call monitored and recorded, not only will you never miss a potential lead again, you can review your team’s phone activity and performance to make sure you’re always meeting your business’ high standards.

DMS access
DMS access

With PBX Connect, all calls to and from your dealership – including missed calls - are monitored, so you’ll never miss an opportunity again. Call them back and get their business./p>

Call-back
Call-back

Use recorded calls to help coach team members, or run reports on phone activity to see where there might be issues.

Real-time information
Deliver great service

PBX Connect’s software is integrated with your DMS, so you can automatically identify customers and see their details when they call – a personal touch they’ll value.

Create Value With PBX Connect
Create Value With PBX Connect
  • IMPROVE CUSTOMER LOYALTY
  • IMPROVE CUSTOMER LOYALTY

    When customers are greeted by name, and the call handler knows all their details, they’ll really appreciate it. That level of personalised customer service attracts and retains loyalty to your dealership.

  • ENHANCE TEAM PERFORMANCE
  • ENHANCE TEAM PERFORMANCE

    As well as gaining an overview of your team’s phone activity, which helps to identify any bottlenecks, you can use the easily accessible call recordings to review individual performance.

  • CREATE EFFICIENCY
  • CREATE EFFICIENCY

    With instant messaging and access to information in your DMS at their fingertips, your team can save time and communicate seamlessly.

    Interested in PBX Connect?