Integrated Telephony (CTI)
Deliver a personalised customer experience and help generate additional revenue for your dealership. Integrated Telephony (CTI) ensures your voice communications are operating at maximum efficiency.
Integrated Telephony shrinks call-handling times, shortens delays and ensures customers get a quick call back when needed. This way, you can maximise sales opportunities and keeps customers feeling supported.
Easy to use reporting shows how your dealership is performing and highlights any gaps in your call handling processes. You can spot issues, make adjustments, and improve overall performance quickly and easily.
Identify training needs by listening to real calls, checking that sales leads are being handled correctly and ensuring your teams' telephone manner is consistent with company expectations. Plus, by listening to a selection of calls, you can assess if there is consistency in the up-selling of products and services.
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.