Integrated Telephony (CTI)

Deliver a personalised customer experience and help generate additional revenue for your dealership. Integrated Telephony (CTI) ensures your voice communications are operating at maximum efficiency.

Provide 5-star Service
Provide 5-star Service
Equip your staff with the tools to make every call as effective as possible.
Grow Profitability
Grow Profitability
Optimise on the revenue potential of every call that comes in.
Improve Staff Efficiency
Improve Staff Efficiency
When team members are busy with other customers, they receive call back reminders.
Integrated Telephony (CTI) Features
Integrated Telephony from CDK turns your phone system into a sales and customer service solution. It links your phone system with your customer database, so your team can manage calls to deliver a good customer experience.
CTI Toolbar
CTI Toolbar
Easily access instant messaging, user availability and status, call records, missed call notifications, click-to-dial directories and phone controls, directly from your computer.
Call Recorder
Call Recorder
Identify callers, store calls against CRM records, and find call recordings with just a few clicks.
Call Intelligence
Call Intelligence
Get the call metrics that matter most to your bottom line, including: missed calls across departments, gaps in call handling procedures and length of call waiting.
CTI Wallboard
CTI Wallboard
Get valuable metrics in real time so you can quickly spot any call handling problems, act instantly to resolve them and access comprehensive datasheets.
CTI link
CTI link
Multi-site dealers can connect teams in different premises easily, to enable effective call handling across the group.
Create Value With Integrated Telephony (CTI)
Create Value With Integrated Telephony (CTI)
  • Enhance Customer Experiences
    • Enhance Customer Experiences

    Integrated Telephony shrinks call-handling times, shortens delays and ensures customers get a quick call back when needed. This way, you can maximise sales opportunities and keeps customers feeling supported. 

  • Make Stronger Decisions
    • Make Stronger Decisions

    Easy to use reporting shows how your dealership is performing and highlights any gaps in your call handling processes. You can spot issues, make adjustments, and improve overall performance quickly and easily. 

  • Maximise Upsell Potential
    • Maximise Upsell Potential

    Identify training needs by listening to real calls, checking that sales leads are being handled correctly and ensuring your teams' telephone manner is consistent with company expectations. Plus, by listening to a selection of calls, you can assess if there is consistency in the up-selling of products and services.