Great support, whenever you need it

Service Connect gives your team the hightest quality support across all your CDK solutions. Our digital platform is convenient makes waiting on the phone a thing of the past. We have added highly rated Live Chat support to an expanded range of support services -  all available anytime, anywhere you need them.  

Live chat

CDK community forums help you to share best practice, ask the experts or get hints and tips from your peers. 

  • Digital support,includingLive Chat, has high customer satisfaction ratings andfast response times.
  • You no longer have to tie up your phone lines whenyou have a support need.
  • Access support anytime, directly from your DMS or withService Connect Anywhere viaaweb browser.

 

No more hanging on the phone

We provide a wide range of support services, including Self-Help tools, Live Chat, Support Communities and Case Logging, many of which can be accessed directly from your DMS.

  • Forget being put on hold - Service Connect is always a mouse click away.
  • Instant Connection - With Live Chat, the second you press Send, we're familiarising ourselves with your needs.
  • Real support, right now. - Connect with the right expertise for every issue, every time.

 

Fast resolution to your support issues

Smooth-running IT systems, in particular your dealer management system (DMS), are critical to your dealership success. Should any hardware or software issue occur, we work for a quick resolution to minimize disruption to your operations.

  • Proactive monitoring of your system hardware
  • Often, we'll know about your problem before you do
  • Our support associates are always ready to help

 

Choose from a range of innovative support solutions

Service Connect is your helpful digital support platform, linking you to a variety of digital support services.

  • Knowledge Base: Self-help with a range of support articles and videos
  • Live Chat: Communicate directly with a support associate from your PC, laptop or tablet
  • E-Case logging: Your starting point for hardware-related issues 
  • Communities: Seek help, offer advice and network with your peers