Great support, whenever you need it

Service Connect gives your team the highest quality support across all your CDK solutions. Our digital platform is convenient and makes waiting on the phone a thing of the past. We have added our highly rated Live Chat support to an expanded range of support services -  all available anytime, anywhere you need them. 

Live chat

CDK community forums help you to share best practice, ask the experts or get hints and tips from your peers. 

  • Digital support,includingLive Chat, has high customer satisfaction ratings andfast response times.
  • You no longer have to tie up your phone lines whenyou have a support need.
  • Access support anytime, directly from your DMS or withService Connect Anywhere viaaweb browser.

 

No more hanging on the phone

We provide a wide range of support services, including Self-Help tools, Live Chat, Support Communities and Case Logging, many of which can be accessed directly from your DMS.

  • Forget being put on hold - Service Connect is always a mouse click away.
  • Instant Connection - With Live Chat, the second you press Send, we're familiarising ourselves with your needs.
  • Real support, right now. - Connect with the right expertise for every issue, every time.

 

Fast resolution to your support issues

Smooth-running IT systems, in particular your dealer management system (DMS), are critical to your dealership success. Should any hardware or software issue occur, we work for a quick resolution to minimize disruption to your operations.

  • Proactive monitoring of your system hardware
  • Often, we'll know about your problem before you do
  • Our support associates are always ready to help

 

Choose from a range of innovative support solutions

Service Connect is your helpful digital support platform, linking you to a variety of digital support services.

  • Knowledge Base: Self-help with a range of support articles and videos
  • Live Chat: Communicate directly with a support associate from your PC, laptop or tablet
  • E-Case logging: Your starting point for hardware-related issues 
  • Communities: Seek help, offer advice and network with your peers