What do we offer?
Fast resolution to your Support issues
Smooth-running IT systems, in particular your Dealer Management System (DMS), are critical to your dealership’s success. Should any hardware or software issue occur, we work for a quick resolution to minimise disruption to your operations.
An innovative range of support solutions
We provide a wide range of Support services via Service Connect Anywhere, including self-help tools, Live Chat Support, and the ability to raise, review and follow up your Support cases online..
- Knowledge base: We have hundreds of self-help articles and video tutorials, available to you 24/7.
- Live Chat: Available during standard support hours, we are proud of our response rate of under 3 seconds. Around half of the queries raised with us in Live Chat are resolved there and then without a case needing to be raised.
- Your Support Case: You can raise, update and check the progress of your support case online at any time.
- User set-up and configuration: If you're using CDK’s Hosting service, we can provide access for you to create users, and amend access levels at your convenience.
Want to know more?
Contact our Ireland Support Operations team who will be happy to explain more about Service Connect Anywhere or help with your questions. To raise a new support request, please use Service Connect Anywhere.