Survey Manager

Why not ask your customers how they feel? It's the surest way to improve customer satisfaction and CSI scores. Online customer surveys show you what's working and highlight areas for improvement.

Improve Service
Improve Service
Use real customer feedback to improve your customer service.
Boost Profitability
Boost Profitability
Keep customers happy, so they continue to do business with you and recommend you to others.
Optimise Operations
Optimise Operations
Feedback alerts and CRM integration streamline surveying efforts.
Survey Manager Features
Survey Manager is designed to make it easier for auto retailers to engage with and receive feedback from their customers.
Survey Generator
Survey Generator
Create and publish surveys in minutes with an intuitive question bank featuring multiple question types. Then, drill down into the data to uncover important market insights.
Flexible Survey Delivery
Flexible Survey Delivery
Deliver your dealership survey to customers across a range of platforms. With Survey Manager, you can choose from a variety of delivery options including SMS, email and telephone.
Complaint Manager Integration
Complaint Manager Integration
Survey results are recorded against your CRM record and are integrated with Complaint Manager, offering a real-time look at your data and precise indicators of where your dealership can improve.
Do More With Survey Manager
Do More With Survey Manager
  • Access Valuable Feedback
    • Access Valuable Feedback

    Happy customers are the secret to any dealership’s success. Survey results are delivered directly to your dealership, allowing advisors instant access to customer feedback and making it easier to turn data into action.

  • Improve Your Reputation
    • Improve Your Reputation

    Let customer feedback drive your great reputation. Automatically schedule online surveys and receive instant feedback alerts, so you can stay on top of what your customers are saying and better position yourself to make informed service decisions.