Complaint Manager
Easily identify customer service issues and complaints from the Complaint Manager dashboard. Unlike manual and paper-based processes, critical issues don't get lost in a sea of paperwork.

Protect Your Reputation
Identify issues quickly to help maintain the reputation of your business.

Identify Issues
Understand patterns of complaint and uncover the underlying causes.

Address Costs
Quantify the cost of poor service and take steps to reduce it.
Complaint Manager Features
Remedy negative customer experiences and poor CSI scores more quickly using automated processes with escalation and deadline manager alerts.

Streamlined & Automated Responses
Generate reference numbers for more efficient service. Automate responses with a range of email and letter templates and streamline processes with customised complaint categories and resolution codes.

Complaint Aggregator
Quickly identify training or resource issues, identify the cost of poor customer service, and see all open complaints by department.
Create Value With Complaint Manager

Accelerate Resolution
Timing and prompt customer feedback is critical when resolving complaints. Integrated within Autoline Drive CRM, all staff can see any unhappy customers or ongoing issues and take immediate steps to finding a solution.
Promote Accountability
"Who owns this?" "What's the status?" Complaint Manager helps you end confusion, proactively manage your reputation, and manage ownership, escalations, and deadlines.
Getting Started
with CDK
At CDK, we help the automotive retail industry build a cohesive and truly seamless automotive consumer experience. We would love to explore how we might help your team.