Complaint Manager

Easily identify customer service issues and complaints from the Complaint Manager dashboard. Unlike manual and paper-based processes, critical issues don't get lost in a sea of paperwork.

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Protect Your Reputation
Protect Your Reputation
Identify issues quickly to help maintain the reputation of your business.
Identify Issues
Identify Issues
Understand patterns of complaint and uncover the underlying causes.
Address Costs
Address Costs
Quantify the cost of poor service and take steps to reduce it.
Complaint Manager Features
Remedy negative customer experiences and poor CSI scores more quickly using automated processes with escalation and deadline manager alerts. 
Streamlined and Automated Responses
Streamlined & Automated Responses
Generate reference numbers for more efficient service. Automate responses with a range of email and letter templates and streamline processes with customised complaint categories and resolution codes.
Complaint Aggregator
Complaint Aggregator
Quickly identify training or resource issues, identify the cost of poor customer service, and see all open complaints by department.
Create Value With Complaint Manager
Create Value With Complaint Manager
  • Accelerate Resolution
    • Accelerate Resolution

    Timing and prompt customer feedback is critical when resolving complaints. Integrated within Autoline Drive CRM, all staff can see any unhappy customers or ongoing issues and take immediate steps to finding a solution.

  • Promote Accountability
    • Promote Accountability

    "Who owns this?" "What's the status?" Complaint Manager helps you end confusion, proactively manage your reputation, and manage ownership, escalations, and deadlines.