CitNOW Integration

Go that extra mile to show your customers their vehicle in the workshop. With CitNOW integration, a comprehensive vehicle health check report from the CDK VHC Touch tablet app is seamlessly integrated with professional quality video. 

Build Trust
Build Trust
Use video to clearly illustrate the need for additional repairs, increasing loyalty.
Increase Conversions
Increase Conversions
Complete information and a seamless process make it simple for customers to approve work.
Boost Efficiency
Boost Efficiency
CitNOW integration fits easily into your technicians’ workflow.
CitNOW Integration Features
CitNOW Integration for Autoline Drive offers the best of both worlds – transparency and clarity for customers, and easier additional work approvals for you.
Short Video Creation
Short Video Creation
Technicians can easily create short videos of the customer’s vehicle, reporting the facts and providing helpful explanations. This improves transparency and clearly demonstrates the work needed.
Personalised Communications
Personalised Communications
The customer receives a brand approved email or a text message, with a link to a personalised summary page. This contains their video, a full VHC report and upfront pricing delivered through a seamless integration.
Approvals & Notifications
Approvals & Notifications
Customers can approve additional work instantly, making it easy for them to say yes. Notification of customer approval is sent directly to your DMS.
Why CitNOW Integration?
Why CitNOW Integration?
  • Trust and Transparency
  • Trust and Transparency

    Customers are more likely to approve additional repairs when they can see for themselves exactly what needs to be done. By watching a video, customers can clearly see what is required and make informed decisions quickly. 

  • Speed and Simplicity
  • Speed and Simplicity

    Time is money in a busy workshop environment, so CitNOW integration for Autoline Drive is quick and simple to use for technicians. The integration provides all the information a customer needs to make an informed decision. 

  • Increase Customer Satisfaction
  • Increase Customer Satisfaction

    By improving workshop transparency, and demonstrating the work needed to customers, you can build trust and help improve customer satisfaction. Clear pricing and explanations, as well as the smooth, personalised experience, increase the chance of conversion.