Stay connected to your customers with a seamless digital journey through the workshop. From booking a service to video VHC's, Connected Workshop helps you join the dots for your customers, every step of the way.
Give your customers the opportunity of booking their service when they choose, directly through your website. Full DMS integration connects with the workshop diary, so available appointments are shown for customers to choose a time that suits them.
With the three MSA apps for Check-in, Check-out and Bookings, you can create a truly personalised experience for customers. First you can check the customers in on site or at their location. When you check the customer out, with recommendations for future work, simply launch Bookings, to link with the workshop diary and make a future appointment.
A tablet-based clocking app to help technicians work more efficiently by enabling them to clock jobs at the service bays.
Technicians can complete the VHC quickly on a tablet device and sync data with the DMS. Identifying additional revenue opportunities during a VHC and scheduling future work is all part of the service.
Create marketing campaigns with impact, to generate leads for service appointments and follow up work.
VHC Touch integrates with CitNOW’s professional video content to offer customers a visual way to approve repairs, improving workshop transparency and building trust.