Connected Workshop

Stay connected to your customers with a seamless digital journey through the workshop. From booking a service to video VHC's, Connected Workshop helps you join the dots for your customers, every step of the way.

Service Online
Give your customers the opportunity of booking their service when they choose, directly through your website. Full DMS integration connects with the workshop diary, so available appointments are shown for customers to choose a time that suits them.
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Mobile Service Advisor
With the three MSA apps for Check-in, Check-out and Bookings, you can create a truly personalised experience for customers. First you can check the customers in on site or at their location. When you check the customer out, with recommendations for future work, simply launch Bookings, to link with the workshop diary and make a future appointment.
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Mobile Service Technician (MST)
A tablet-based clocking app to help technicians work more efficiently by enabling them to clock jobs at the service bays.
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VHC Touch
Technicians can complete the VHC quickly on a tablet device and sync data with the DMS. Identifying additional revenue opportunities during a VHC and scheduling future work is all part of the service.
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Campaign Manager
Create marketing campaigns with impact, to generate leads for service appointments and follow up work.
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CitNOW
VHC Touch integrates with CitNOW’s professional video content to offer customers a visual way to approve repairs, improving workshop transparency and building trust.
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Connected Parts

Bypass supply chain delays and say goodbye to obsolete stock - with Connected Parts, order processing and warehouse systems can be integrated with the DMS, plus scan-based stock checking enables complete inventory management. Just in time deliveries are made possible with a hub and spoke distribution model, so you can say goodbye to ageing and obsolete stock.

Advanced Parts
Central order processing and a Warehouse Management System are integrated with the DMS, so parts orders can be centrally held, processed and dispatched.
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Scan-based stock check
Automated stock check process that helps improve inventory management using barcoded parts and bins and barcode scanners.
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