The Learning Journey
Your CDK Dealer Management System (DMS) is a powerful tool. It comes with a wide range of features designed to help your dealership operate more efficiently, productively, and profitably. Whenever you chose a product or service from CDK, you can be sure it comes with all the ongoing support you need.
CDK Global offers a blended training approach throughout our Learning Journey. This includes:
- Learning by exploring our software in our hands-on workshops, led by a trainer at one of our academies
- eLearning in a simulated Autoline Drive system
- Online competency testing
Our Training Methods
During the COVID-19 lockdown period, we have moved all of our workshops to virtual classrooms - enabling us to deliver the same standard and level of learning and understanding in an online academy. All training is limited to a small group of attendees and is led by one of our fully qualified trainers, many have direct dealership experience and are on hand to answer any questions you may have. Using real-life scenarios and hands-on exercises to reinforce learning, you will be guided through a role-specific Learning Journey.
We hope to re-open our Training Academies in early 2021 - these are based across the UK and are led by a fully qualified trainer, many have direct dealership experience.
Using real-life scenarios and hands-on exercises to reinforce learning, you will be guided through a role-specific Learning Journey.
Our workshops are accompanied by our eLearning tool iLearn. iLearn allows your users to monitor their Learning Journey and progress through a personal account available 24 hours a day.
With regular competency testing on iLearn throughout the journey your users will be able to move to complete their certification when they are ready.
Your teams will be able to prove their understanding in the final stage in their Learning Journey by becoming certified in Autoline Drive. Certification will show your users have a proven understanding of best practice and how to apply it effectively, benefitting both them and your dealership.
Investing in Training
Training is an important investment, both for new starters and existing staff. However, the upfront cost of training can be a barrier.
Work with CDK to spread the cost of training, allowing training to be transferred from departing team members to new starters, and ensure that your existing staff can both re-train and develop new skills.
"The training plan ensures that all of our staff from each department have access to regular training, knowledge articles and how-to videos. The individual Learning Journeys help support team development and contribute towards their annual objectives. Over the past few months we’ve made use of CDK’s virtual classroom training. The trainers limit the class sizes to ensure that we get the most out of each session, and we’re always able to get help with any additional queries or guidance in the same way that we would in a physical classroom environment."
Group Accountant, Nathaniel Cars
"Our trainer was absolutely superb - he did a very good job of first explaining the concept of reports, where we need to look for information and then how to extract, refine and display that information. He had a patient, informative, knowledgeable and entertaining coaching style that was wonderful - one of the best trainers I’ve ever come across."
Dealer Principal, Cuff Miller & Co