Voice Connect

Set new standards of service whenever you take a call. Your telephone service experience can improve dramatically with a fully managed, cloud-based communication solution working for you.

Improve Customer Service
Improve Customer Service
Summary reports help you take action to improve call service quality.
Manage in Real-Time
Manage in Real-Time
Effectively manage your contact centre staff with a live feed of employee status.
Optimise Operations
Optimise Operations
Centralised phone operations improve efficiency while reducing costs.
Voice Connect Features

Voice Connect integrates your phone system directly with your DMS customer database, giving you visibility of customer calls and interactions at every site.

Smarter Calls
Smarter Calls

Streamline internal collaboration using ‘Presence and Chat’, get intelligent call routing across sites and departments, and receive call recordings for training and audits.

Powerful Management Tools
Powerful Management Tools

Make changes centrally with improved management control, provide better service availability and use intuitive reporting tools to measure and monitor call performance.

Custom Plans
Custom Plans

Combine offerings to get the services you want. Individual plans include: Customer-facing with call recorder, sales and management, reception, contact centre and the essentials user plan.

Call Intelligence Dashboard
Call Intelligence Dashboard

Monitor queued environments and wait times, get a full Call Volume Summary report and see live status updates of contact centre staff from a single intuitive interface.

Create Value With Voice Connect
Create Value With Voice Connect
  • Improve Customer Service
  • Improve Customer Service

    Make every customer call process seamless by integrating voice communications with your CDK Dealer Management System (DMS) applications. Want to know what’s really happening on your phones? Call performance transparency and real-time call visibility can help expose any bottlenecks and identify where brilliant customer service is happening.

  • Increase Operational Efficiency
  • Increase Operational Efficiency

    Centralise and standardise your telephony operations across all sites for lower costs and smoother processes. Intuitive reporting tools help monitor and measure call performance so that calls are not missed and are being followed up on.

  • Enhance Management Control
  • Enhance Management Control

    No more working in the dark. With the Call Intelligence Dashboard, it's easy to see the number of missed calls, outstanding call back requests and unanswered voicemails. Use this information to identify where you can improve staff resourcing, so that you can offer an excellent and more efficient customer service.

    Case Studies

    Steven Eagell
    Steven Eagell Toyota : How a good telephone system achieves seamless operations

    Zoe Matthews, Contact Centre Manager at Steven Eagell Toyota shares how CDK's Voice Connect solution has transformed their operations by enabling real-time reporting.

     

    RRG Group introduce Voice Connect to improve customer communications

    Michael Mullarkey explains how Voice Connect, CDK’s cloud-based communications solution, helps improve management control, service, availability, and resiliency.

     

    Busseys Norwich: Using Hosted Telephony to maximise the opportunity from every call

    How Busseys are able to understand, measure and use call information thanks to the combination of Autoline Drive and Hosted Telephony.

     

    Interested in Voice Connect?