The 6 Step Training & Implementation Process
Our team of implementation specialists works with you and your staff to ensure your project runs smoothly, communication is clear, and disruption is as minimal as possible.
We start by laying the groundwork. We identify your business goals, review project scope, and assign dealership project contacts and the right CDK team.
Timelines are planned out, as we align with you on training plans and specifications for each dealership department.
Before go live, we complete pre-installation training, configure networks, migrate and convert data, and run Business Alignment Workshops. We confirm your hardware, forms, and setups.
As we go live, dedicated professionals support your team during the transition with hands-on coaching and progress tracking of team training.
All outstanding issues are assessed and resolved and management reviews are conducted prior to transitioning you to your post-installation support team.
Your dealership will continue to have training support available, so you can stay on track with ongoing training, with consulting services available if you need additional support.
Customer connected. Dealer driven.
This is CDK Global
The leading global provider of IT and digital marketing solutions to the automotive industry, CDK Global has been at the cutting edge in dealership technology for over 40 years.
We are the primary provider of dealer management systems (DMS) to the top 10 U.S. dealer groups. Internationally, we are proud to serve dealerships in over 100 countries.