Master your new DMS. Implement with confidence.

CDK’s experience allows a smooth transition to a new DMS, with a proven, methodical 6 Step Training & Implementation Process.

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Featured Success Story

White Papers
Three Ways You Can Get More Referral Business
One of the best parts of having loyal, long-term customers is, of course, referrals, but getting more referral business isn't always easy. In fact, a recent study of 1000 car buyers found that 71% of participants purchased or leased their most recent vehicles from a new dealership”one they hadn't bought from before. Making your existing customers advocates of your dealership will take a focus on every customer interaction.
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White Papers
ASP Managed Services: Helping Dealerships Focus on Dealership Business
Today’s dealerships are beginning to fully understand and appreciate the value of an Application Service Provider (ASP) solution to support dealership technologies. ASP, or hosted, computing solutions allow dealerships to secure their dealership data and operational continuity; transfer day-to-day information technology (IT) management responsibility to the ASP provider; and free up valuable dealership resources to focus on the core business of finding and keeping more customers.
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The 6 Step Training & Implementation Process

Our team of implementation specialists works with you and your staff to ensure your project runs smoothly, communication is clear, and disruption is as minimal as possible.  

Implementation Discovery

We start by laying the groundwork. We identify your business goals, review project scope, and assign dealership project contacts and the right CDK team.

Project Mapping

Timelines are planned out, as we align with you on training plans and specifications for each dealership department.

Site Readiness

Before go live, we complete pre-installation training, configure networks, migrate and convert data, and run Business Alignment Workshops. We confirm your hardware, forms, and setups.

CDK GoLive

As we go live, dedicated professionals support your team during the transition with hands-on coaching and progress tracking of team training.

Transition Meeting

All outstanding issues are assessed and resolved and management reviews are conducted prior to transitioning you to your post-installation support team.

Ongoing Training

Your dealership will continue to have training support available, so you can stay on track with ongoing training, with consulting services available if you need additional support.

 

Why Use CDK’s Training & Implementation Process?
Tailored Support
Tailored Support
We know that every dealership is different, so we work with you to put together a customized implementation plan that follows the six-step process. Your staff gets the training they need, in the way that works best for you.
Industry Experience
Industry Experience
Implementation and training projects can be complex, and the outcome matters to your business. Managing this kind of project requires experience. Our process is built on 40 years of commitment to the automotive technology sector.
Continued Partnership
Continued Partnership
When you work with CDK, you’re supported long after implementation is complete. You get free, continued access to our on-demand training programs through CDK U, as well as a range of other training and consulting options.

Featured Content

White Papers
Look at Your Existing Customers to Optimize Used Car Inventory
How much time do you spend at auction or online, researching the right inventory? Additionally, how often do you see sales managers harping on their sales reps to make yet another follow-up to yet another dead end lead? It’s not that those are time-wasters, per se. But every day, your customers enter your Service department with great used vehicles. Better still: many of those vehicles have positive equity in them. You just have to find them.
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White Papers
Used Car Inventory Management in the Palm of Your Hand
The fact that more and more businesses are going mobile is not debatable. In fact, some dealerships are on the verge of eliminating desktop computers and laptops for Sales and Service employees , all because mobile devices, like smartphones and tablets, offer dealership employees significant advantages.
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Wireless Networking Mistakes
Videos
5 Common Wireless Networking Mistakes

As the world goes wireless, think about your dealership and the network infrastructure you have in place. Picture your dealership five years down the road. Ten. It’s easy to see how hard-wired desktop computers are becoming extinct. Wireless is certainly the future of dealerships, but mistakes could cost you.

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Customer connected. Dealer driven.

Explore our Culture
27,000 clients served.
clients served.
40+ years experience serving the automotive retail industry.
experience serving the automotive retail industry.
$2B+ more than two billion in revenue.
more than two billion in revenue.
20 years average client retention rate.
average client retention rate.
There are advantages when it comes to being a part of the CDK (UX) team. One of the many advantages is getting the opportunity to speak at UX conferences on behalf of CDK.
Steven Meyer
Manager, User

This is CDK Global

The leading global provider of IT and digital marketing solutions to the automotive industry, CDK Global has been at the cutting edge in dealership technology for over 40 years.

We are the primary provider of dealer management systems (DMS) to the top 10 U.S. dealer groups. Internationally, we are proud to serve dealerships in over 100 countries.