Reach Us Instantly By Phone at 866.668.5394:
Automotive & Heavy Truck Support Hours- Monday through Friday, 7:00 a.m. – 10:00 p.m. ET
- Saturday, 7:00 a.m. - 8:30 p.m. ET
- Sunday, 10:30 a.m. – 7:30 p.m. ET
- Call our toll-free line to get after-hours support for urgent issues*
*fees may apply
Contact us 24/7 through CDK Service Connect:
- Select "Start a Call" to receive a call back during support hours above
- Check if your question has already been addressed by searching our database of answers
- Submit a case 24/7 (for issues that are less time-sensitive)
- Get phone support options
Our peer community facilitates the exchange of information on product knowledge
Knowledge search gives you answers to common questions at your fingertips
Technical product specialists are available to resolve errors, provide setup recommendations and answer questions
Proactive monitoring for critical system function health resolves issues automatically, preventing any disruption to dealership business
Customer Success Managers are available to assist if an issue becomes critical or needs extra attention.
Need support for Agriculture & Construction?
Support Hours
Service Connect is the best and fastest way to get dealership support.
7:00 a.m. - 7:00 p.m. EST, Monday through Friday
For emergency inquiries only, our Emergency Support team hours are:
6:00 PM - 11:00 PM EST, Monday through Friday
8:00 AM - 4:00 PM EST, Saturday and Sunday
Extended support outside of emergency hours is available when scheduled in advance. CDK Emergency Support: 1.877.289.2670