CDK Support cares

We stand behind our dealers by offering the highest level of support and care while providing them with a foundation for success. Our team's experience and expertise in the automotive industry breeds confidence in knowing that, when problems arise, you always have the right people working hard for you behind the scenes.

Reach Us Instantly By Phone at 866.668.5394:

Automotive & Heavy Truck Support Hours
  • Monday through Friday, 7:00 a.m. – 10:00 p.m. ET

  • Saturday, 7:00 a.m. - 8:30 p.m. ET
  • Sunday, 10:30 a.m. – 7:30 p.m. ET
  • Call our toll-free line to get after-hours support for urgent issues*

*fees may apply

Contact us 24/7 through CDK Service Connect:

  • Select "Start a Call" to receive a call back during support hours above
  • Check if your question has already been addressed by searching our database of answers
  • Submit a case 24/7 (for issues that are less time-sensitive)
  • Get phone support options

Log In to Service Connect

Our enhanced support is designed to get you back up and running at optimal capacity as quickly as possible.
Getting started with CDK Support

We give you the tools your dealership needs to work smarter and faster:


Our peer community facilitates the exchange of information on product knowledge


Knowledge search gives you answers to common questions at your fingertips


Technical product specialists are available to resolve errors, provide setup recommendations and answer questions


Proactive monitoring for critical system function health resolves issues automatically, preventing any disruption to dealership business


Customer Success Managers are available to assist if an issue becomes critical or needs extra attention.

Learn more


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Support Hours
Service Connect is the best and fastest way to get dealership support.
7:00 a.m. - 7:00 p.m. EST, Monday through Friday

For emergency inquiries only, our Emergency Support team hours are:
6:00 PM - 11:00 PM EST, Monday through Friday
8:00 AM - 4:00 PM EST, Saturday and Sunday

Extended support outside of emergency hours is available when scheduled in advance. CDK Emergency Support: 1.877.289.2670