Service Connect is the FASTEST way for you to get CDK Support — AND it’s much faster than the phone. There's no waiting on hold, trying to remember your CMF number or wading through endless prompts. There’s so many great advantages of Service Connect, but here are the top 10 things you need to know. Read This Insight

Every day it is inevitable.Someone is going to do something at your car dealership that costs you extra time and money. Whether Johnny CarSalesman misses an opportunity to upsell on a deal or your Service department loses a customer, mistakes will be made.

The key is recognizing them and doing your best to prevent them from happening again. Right?

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Industry trends show that about 60% of callers are not entered into your Customer Relationship Management (CRM) solution. That's a pretty scary implication. If 100 potential new customers called your dealership in the last month, fewer than 40 of those leads can be tracked with your CRM system.

Without any way of following up, how can your business survive? And, what was the point of investing in the CRM system?

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To buy, or not to buy: that is the question ? but maybe the better question is:What are the top four things Used Car Inventory Managers rely on to purchase the right vehicles?

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One of the best parts of having loyal, long-term customers is, of course, referrals, but getting more referral business isn't always easy. In fact, a recent study of 1000 car buyers found that 71% of participants purchased or leased their most recent vehicles from a new dealership”one they hadn't bought from before. Making your existing customers advocates of your dealership will take a focus on every customer interaction. Read This Insight

Because most customers still call the dealership before visiting the showroom, their first impression of your dealership lies with the person answering the phone.

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How much time do you spend at auction or online, researching the right inventory? Additionally, how often do you see sales managers harping on their sales reps to make yet another follow-up to yet another dead end lead? It’s not that those are time-wasters, per se. But every day, your customers enter your Service department with great used vehicles. Better still: many of those vehicles have positive equity in them. You just have to find them. Read This Insight

What if you could project how your month would end on the 7th of the month? What if you had at-a-glance access to your business vulnerabilities and projected losses?

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NADA reports that the No. 1 reason for low Customer Satisfaction Index (CSI) scores is time spent during the F&I process. Speeding up your process is not only essential, but easier than you think. Using pens, paper and impact printers may be familiar, but the big picture shows that the old process is slow, inefficient and costly to your CSI.

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