Do you truly understand the health of your business? When a doctor evaluates your health, they look at quantifiable measures and benchmark them against healthy individuals to decide whether or not your body needs further attention.
Do you know what your monthly average productivity is by Technician? How can you maximize productivity and improve utilization to empower your dealership and keep customers coming back?
Last week, when I was taking away my teenage daughter's iPad for the weekend”so that she could experience the real world”she told me, but if I'm not online, it will be like I don't exist
Think back to your last ad campaign. Maybe you mailed an offer to a select list of target customers and followed it up with digital marketing. Were you able to track”specifically”the success of that campaign?
Your new Customer Relationship Management (CRM) tool is due to be installed in a few days. You expect it to help you better manage, as well as grow, your business. Everyone has told you that this CRM system can provide a substantial return on investment and is a foolproof tool that will catapult your business to the next level. So, what can go wrong?
Every day it is inevitable.Someone is going to do something at your car dealership that costs you extra time and money. Whether Johnny CarSalesman misses an opportunity to upsell on a deal or your Service department loses a customer, mistakes will be made.
The key is recognizing them and doing your best to prevent them from happening again. Right?