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Training
Blogs
by CDK Global |

A few weeks ago you invested quite a bit of time and money on training your dealership staff on the "latest and greatest" — whatever that might be — new sales techniques, customer service protocols, technology, etc. Good for you. Read This Insight

networking blog
Blogs
by CDK Global |

If you're a homeowner, you rest with ease knowing that your home's foundation is solid, the pipes and plumbing are working fine, and your family is secure. And just like your house, your IT Network needs to have a solid foundation for your business. Read This Insight

Whose process is it anyway
Blogs
by CDK Global |
It’s been said that confusion breeds confusion. If your dealership doesn’t have clearly defined processes, it will only create more confusion. Knowing what you want without why you want it and how to do it is not a process — it’s merely an idea. Read This Insight
Are there ways to accelerate your business when the economy slows down?
Blogs
by CDK Global |
Economies go up and down and businesses have to adjust to keep up. Of course, there are a few rare recession-resistant businesses out there, but we all know dealerships aren’t one of them. When things get tough, consumers hold on to cars longer and either decline customer-pay labor, or go to independent shops when they need work done. There are ways to keep your business moving forward, but it requires planning ahead and a robust Service center process. Read This Insight
man and woman in service department
Blogs
by CDK Global |
Delighting a customer is not an easy feat. It takes teamwork, creativity, and consistency from the entire dealership to make a new or existing customer to feel valued and appreciated. Trying to “wow” a customer may not always be necessary. Read This Insight
Bringing Harmony to the Front Office
Blogs
by CDK Global |

A harmonious, integrated front office is invaluable in today’s fast-paced dealership environment. Bringing together all your front office components – F&I, desking, CRM and DMS – allows more time for selling more cars and building happier, more fruitful customer relationships.

Read This Insight