A good customer experience is valued by dealers and customers alike. The creation of customer experience roles helps dealers attract and retain not only customers, but also valuable female talent.
Do you know what your monthly average productivity is by Technician? How can you maximize productivity and improve utilization to empower your dealership and keep customers coming back?
At CDK Global, we're taking action to serve you and your business during this COVID-19 crisis. Our Customer Delivery team is working hard to ensure that your business does not have to skip a beat.
It’s not you – it’s us. Our beloved automotive industry does some things very well and, yet, other things have been a struggle for decades. If some of the traits in this article sound familiar to you, then you’re not alone. Let’s begin with why we sometimes fail to set an appointment.