You’ve built a successful business. Now how do you get your employees to care as much about protecting it as you do? More

There are a lot of myths out there about social media. Should your dealership care about social media? More

Forrester's recent report on "The Age of the Empowered Customer" really gets you thinking. Chief Customer Experience Officer, Tony Graham penned his thoughts about what the auto retail industry can do to serve customers in this new era. More

Now that you’ve made the sale, how can you make sure you’ll make the relationship last with your customers? Keep the romance alive after the sale with memorable service. More

Accountability: It’s what all executives want from their teams, yet don’t always get. However, Mike Ernst, the executive vice president of Circle Automotive Group in Southern California does. More

What do you expect from your dealer management system (DMS)? Many dealers view it as a way to capture transactions, track inventory and account for all the dollars that help them manage their business strategically. More

A couple weekends ago, Chicago saw its first glimpse of summer —70 degree weather, cloudless skies and new buds popping from the trees. More

As the world goes wireless, think about your dealership and the network infrastructure you have in place. Picture your dealership five years down the road. Ten. It’s easy to see how hard-wired desktop computers are becoming extinct. Wireless is certainly the future of dealerships, but mistakes could cost you.

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After ten years in my beloved first car, it was time for a new one. So, with little idea of what vehicle I wanted and in no particular rush, I started my hunt. This is what I learned from my car-buying journey – and 16 test drives. More