Do you know what your monthly average productivity is by Technician? How can you maximize productivity and improve utilization to empower your dealership and keep customers coming back?
Dealers are in the people business and need to ensure their customer experience matches expectations. Customers want and need to build relationships with people at the dealership to validate their purchase decision.
A large percentage of your business relies on your network. From the Service bay to the customer lounge to your Dealership Management System (DMS) and other business-critical applications, your dealership relies on a high-performing network.
A good customer experience is valued by dealers and customers alike. The creation of customer experience roles helps dealers attract and retain not only customers, but also valuable female talent.