CDK Service

Put cutting-edge technology to work for your dealership and streamline how your technicians work. With CDK Service, your team has the tools to run a profitable service bay and create happier customers.

Optimize Operations
Optimize Operations
A single-system workflow puts all your service tools in one place.
Boost Efficiency
Boost Efficiency
Easy appointment scheduling and vehicle inspections save valuable time.
Provide Better Service
Provide Better Service
Online tools make your customers’ dealership experience a positive one.
CDK Service Features
We designed CDK Service to be an effective and flexible toolbox for your Fixed Ops department.
Online Service Appointments
Online Service Appointments
Convenient 24/7 access keeps the customer in control. Your customers can schedule appointments on your website or from their mobile device, quickly and simply.
Powerful Tablet Interface
Powerful Tablet Interface
With tablet in hand, greet customers at their vehicle and get the info you need — easily and efficiently. Access vehicle histories and roll previously declined service items onto the repair order with one touch.
Real-Time Communication Tools
Real-Time Communication Tools
Integrate your Service and Parts departments with email and text alerts, instant messaging, and easy-to-read tracking dashboards that provide up-to-the-minute repair order updates.
Streamlined Service Upsells
Streamlined Service Upsells
Provide your customers with details about additional recommended service work, including pricing and photos. Customers can then approve or decline the work from their mobile device.
eSignature Captures
eSignature Captures
Easily complete the write-up process by capturing signatures directly on your tablet. Signed work orders are saved to the Document Archiving application on your CDK Drive DMS for easy access down the line.
Additional Workplace Tools
Additional Workplace Tools
Powerful analytics help you monitor and refine service rep performance, while Service Pricing and CDK ePayments make transactions easier on staff and customers alike.
Core CDK Service Components
Explore the core solutions built into our dealer-minded service package.
CDK Appointment
CDK Appointment
Make scheduling service easy. Customers can create appointments online, at any time and from anywhere, and your sales team can easily schedule service appointment immediately after a sale.
CDK Lane
CDK Lane
CDK Lane takes the power of CDK Appointment and pairs it with innovative inspection tools. Use a tablet to administer walk-around inspections and provide information about parts, labor and other services.
CDK Inspect
CDK Inspect
CDK Inspect lets dealers automate the inspection process, helping Fixed Ops run productively. Includes all the functionality of CDK Appointment and CDK Lane.

Better Fixed Ops With CDK Service

Make service a part of your dealership’s workflow. When you equip your Fixed Ops staff with the tools included in CDK Service, it’s easier to identify dealership needs and schedule appointments. That can mean more cars coming into your service bay and more profits from your Fixed Ops department. Pair these tools with easy walk-around inspections and powerful automation, and our solutions help streamline every step of the service experience, which is a plus for your technicians and your dealership.

In addition to helping your business, all of this comes together to make your customers’ dealership experience easier, which gives you a better chance of securing their loyalty in the future. And with online appointment-making tools included, your customers can schedule service on their own terms, which can better position your dealership to get their business.

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One Eighty
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Networking
Don't let slow connectivity reduce your productivity.
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Communications
Every phone call to your dealership is critical, don't let missed calls impact your results.
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Featured Insights

Keep the Relationship Alive
Infographics
Keep the Relationship Alive
After the initial sale, wondering how you can keep the 'romance' alive with your customers? What should you do before, during and after the first date? Look no further.
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Discover more About CDK Global
dms
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