CDK Voice Connect

Unify your dealership communications and gain a real competitive edge. From phone calls to instant messaging, Voice Connect equips your team with the communication tools it needs to succeed. 

Start Transactions Right
Start Transactions Right
Quick customer read-outs provide info before you even pick up the phone.
Engage Customers
Engage Customers
Understand customer needs and have key information at arm’s reach.
Optimize Operations
Optimize Operations
Collaborate easily across departments with an intuitive suite of tools.
CDK Voice Connect Features
A whopping 86 percent of all dealership transactions start with a phone call, so auto retailers need to be ready with real, powerful solutions built around communication. With CDK Voice Connect, you have a system that is built to improve communication, streamline operations and create a stronger dealership.
Integrated Communications
Integrated Communications
Connect your dealership team and your customers with a suite of powerful tools, including detailed call read-outs, presence, IM, voice, video, and desktop sharing.
Receptionist Console
Receptionist Console
Turn your dealership’s first point of contact into a business driver. Voice Connect’s intuitive receptionist console makes it easy to relay calls to the right departments and with the right information.
Detailed Customer View
Detailed Customer View
Get a top-down view of your customer’s purchase, service, and transaction history. With Voice Connect, business-critical customer information is always available — and in an instant.
Collaborative Tools & IM
Collaborative Tools & IM
Find synergy across all of your departments with a robust messaging and collaboration tool-kit. See who’s available (Presence) and chat for quick communication (IM) to easily connect with your team.
Phone as a Service
Phone as a Service
Choose a device that is right for your dealership and employees with CDK NextPhone, a device as a service model, that gives you greater flexibility and lower costsMap

Do More With Voice Connect

Even in a world of email and instant messaging, the majority of people will still call your dealership to inquire about a vehicle, schedule a Service appointment, or take a test drive. Our integrated communications solutions help your dealership connect and communicate via presence, IM, voice, video and desktop sharing.

Get Informed Fast

Integrating CDK Voice Connect with your CDK Dealer Management System (DMS) and CDK Customer Relationship Management (CRM) applications gives you instant, complete access to customer information, sales history, showroom visit information, service appointments and more. 

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Text Connect
Text Connect

Customers are calling less and texting more – has your dealership kept up with the change? With Text Connect, it’s easier than ever to turn text messages into real sales drivers.

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Call Tracking

Find out which of your marketing efforts are driving your customers to call, so you can pull real insights and do more of what’s winning you business.

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Call Intelligence

Get better performance when working and converting phone leads. With CDK Call Intelligence, dealers have a digital toolkit of reporting and analysis tools that make a real business difference.

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Featured Insights

Keep the Relationship Alive
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Keep the Relationship Alive
After the initial sale, wondering how you can keep the 'romance' alive with your customers? What should you do before, during and after the first date? Look no further.
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