Missed calls frustrate customers and affect dealer profit. CDK helps you leverage call analytics to convert more calls into sales and appointments and provide a better caller experience to gain customers and revenue.
Measure your level of service, identify problems and correct them fast
Capture missed calls and missed opportunities and ensure leads are being followed-up
Increase CSI with better call management to provide the best customer experience every time
CDK CALL ANALYTICS FEATURES
Real-time actionable insights give you visibility to how employees handle calls and how calls are being routed, helping you provide a better caller experience to gain new customers and keep existing customers coming back.
QUICK VIEW DASHBOARD
The configurable dashboard details call trends such as missed calls, call volume, etc. so you can quickly identify and head-off issues to improve customer outcomes.
ELIMINATE MISSED CALLS
Quickly Identify and manage missed and mishandled calls to ensure you’re providing the best customer experience and convert more calls into sales.
Receive an alert on your phone immediately if your team is missing calls or experiencing an unusual call volume.
MANAGE EMPLOYEE PERFORMANCE
View employee and department performance on key communication metrics like missed calls, connected calls, voicemail, etc. over a period of time to best drive dealership performance.
In today’s competitive marketplace, you need to make sure every customer interaction is a positive one. But how can you take your mountain of data and quickly turn it into real, lasting improvement to deliver profitable, positive customer experiences?
Call Analytics is an integrated solution that transforms your dealership’s communication data into meaningful patterns, predictable trends, and actionable insights. It helps your dealership measure the level of service delivered and identify problems to quickly correct them.