Business Development Center

Grow your business with an affordable car dealership BDC, staffed with coordinators that can capture new leads, drive fresh opportunities and nurture relationships.

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Elevate Your Dealership BDC

A Truly Connected Experience

Complete your lead-generating campaigns and follow-up to convert opportunities into appointments and sales — even after hours.

Strategic Communication

Consumers expect information quickly and on multiple channels. Can your staff engage these opportunities before a competitor does? Take the opportunity to use input from a BDC and develop a revenue increasing strategy.

Staff Time Efficiency

Focus attention on customers inside your dealership instead of being tied to a phone or computer. Freeing up your employees to do what they do best builds relationships that lead to sales.

See What a Better BDC Can Do

Actionable Feedback

Proactive outreach from a third-party service enables customers to give objective feedback, and gives dealers the opportunity to resolve issues before they affect CSI scores or result in a bad review.

Reduce Turnover

The costs for training and employee turnover are high. Save time by outsourcing some of the heavy lifting to our call center and focus driving personable sales through warm handoffs to your team.

Drive Conversation

Experienced agents go to work for your dealership, armed with proven call guides, training and coaching from auto retail experts. Get more appointments and deals closed — even on cold customers.

Optimize Service

From recalls to warranty work, and inspections to customer declines, your Service department fuels the rest of your dealership’s profits. Close more business by ensuring your phone calls are handled properly.

Get Started With BDC

Contact Us and Let’s Explore Your Dealership’s Specific Needs

Request a Demo

Recent Insights

That’s a Wrap. Takeaways From N A D A 2024.

That’s a Wrap: Takeaways From NADA 2024

The camaraderie and partnership that comes with being at NADA were in full effect at this year’s show in Las...
3 Min ReadFeb 19CDK Global
Buyers Take the Wheel for Car Sales in 2024.

Buyers Take the Wheel for Car Sales in 2024

After three years of dramatic post-pandemic market swings, buyers in 2024 are poised to take back the wheel with plenty...
3 Min ReadFeb 13CDK Global
What’s the Key to Win the Automotive Service Wars.

What’s the Key to Win the Automotive Service Wars?

Although 2024 is shaping up to be a buyer’s market, new and used vehicles continue to be painfully expensive for...
3 Min ReadFeb 9David Thomas
Friction Points 2024

CDK Releases the Friction Points 2024 Study

The automotive industry has returned to somewhat of a pre-pandemic state at the end of 2023, but car buyers are...
1 Min ReadFeb 1CDK Global
The Game Changing Value of an Automotive C R M.

The Game-Changing Value of an Automotive CRM

The automotive industry is known for its love of acronyms and buzzwords. Most of the time we see dealers change...
4 Min ReadFeb 1Amber Good
Busting the Top Five Myths About the American Car Dealer.

Busting the Top Five Myths About the American Car Dealer

When you live and breathe the industry you work in, you tend to get a little protective of your colleagues...
5 Min ReadJan 29Barb Edson
Service Shopper 3 point 0 white paper.

What’s Changed in Service Shopper 3.0

Winning over a shopper is difficult for any type of retailer. Securing someone’s business looking to service their car however,...
1 Min ReadJan 12CDK Global
F and I Manager Tips. Hidden Opportunities in the Service Department.

F&I Manager Tips: Hidden Opportunities in the Service Dept

At first glance, the F&I and Service departments may seem worlds apart. Yet, both departments are critical linchpins in connecting...
4 Min ReadJan 12Saundi Crandall
New Cars Easier to Find, Bolstering Buyer Attitudes.

New Cars Easier to Find, Bolstering Buyer Attitudes

Car buyers raced against the clock to secure deals before the end of the year while inventories and incentives were...
2 Min ReadJan 3David Thomas
Pull Back the Curtain on Your Dealership’s F&I to Modernize the Car Sales Process.

Pull Back the Curtain on Your Dealership’s F&I to Modernize the Car Sales Process

Today’s car buyers value a fast, easy and convenient experience. Transactions have become faster over time due to tools like...
3 Min ReadDec 21Jason Swiech