Identify
Identify where call handling mistakes are costing you sales.
Diagnose
Diagnose mistakes that lead to low customer satisfaction scores.
Protect
Protect your dealership and customers when disputes occur.
CDK CALL RECORDING FEATURES
CLOSE MORE SALES
After listening to recorded calls, you’re able to give your team focused training that addresses their needs. So they can get better at overcoming objections and closing sales — fast.
INCREASE UPSELLING
Want to check whether your employees are upselling products and services consistently and effectively? Reviewing calls will tell you right away.
IMPROVE CUSTOMER SATISFACTION
The fastest way to discover if customers are happy with your service — or where there might be room for improvement — is by listening for yourself.
REDUCE MISUNDERSTANDINGS
How can you settle a misunderstanding when a customer and an employee report two different sides to a conversation? Call Recording lets you get to the bottom of disputes instantly.
INTEGRATE EASILY
Since calls are automatically recorded and linked to a customer record in your DMS, it’s never been easier to find the call you want to discuss.
WHY CDK CALL RECORDING?
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