Customer Success Management
A Data-driven Way of Doing Business
Introducing Customer Success Management. We're here when you need us with a solution that features escalation support to manage customer inquiries and critical events. We aim to provide our dealers with a seamless experience that utilizes insights and expertise to identify opportunities and make changes to improve business in real time.


Proactively supporting you along your engagement journey.

Escalation assistance for current open support cases and critical events.

Helping to make the customer experience more seamless.
What Customer Success Management can do for your business.
Internal research and collaboration to understand what insights to share to improve the customer engagement experience.
Proactive engagement to review performance, share insights and offer recommendations.
Closed loop process for customer inquiries. Collaborate with internal partners and leverage technology tools.
Share information about upcoming Industry Intel Webinars and CDK onsite and virtual user groups.
Cross-functional collaboration. Leveraging business partners to resolve customer inquiries uncovered during targeted engagement.