Customer Success Management

A Data-driven Way of Doing Business
Introducing Customer Success Management. We're here when you need us with a solution that features escalation support to manage customer inquiries and critical events. We aim to provide our dealers with a seamless experience that utilizes insights and expertise to identify opportunities and make changes to improve business in real time.  

Customer success
SCHEDULED CALLS
SCHEDULED CALLS

Proactively supporting you along your engagement journey.

Engage Customers
on-demand assistance

Escalation assistance for current open support cases and critical events.

DATA INSIGHTS
DATA INSIGHTS

Helping to make the customer experience more seamless.

CUSTOMER SUCCESS MANAGEMENT Features

What Customer Success Management can do for your business.

Preparation

Internal research and collaboration to understand what insights to share to improve the customer engagement experience.

Customer Calls

Proactive engagement to review performance, share insights and offer recommendations.

Follow Up

Closed loop process for customer inquiries. Collaborate with internal partners and leverage technology tools.

UPCOMING EVENTS

Share information about upcoming Industry Intel Webinars and CDK onsite and virtual user groups.

Case Escalation

Cross-functional collaboration. Leveraging business partners to resolve customer inquiries uncovered during targeted engagement.

Features

Interested in Customer Success?