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Ford and Lincoln service centers are putting customers’ vehicle information where service advisors can best use it – at their fingertips.

 

Here are five F&I trends worth watching as 2015 unfolds

 

It’s your website, but it’s for your customers, marketing consultant John Quade tells dealers.

 

CDK Global plans to do more of its own R&D than it did under another name as a dealership-services division of information-technology giant ADP.