24/7/365 monitoring and management of IT infrastructure, and remote end-user support, provided by our highly trained Help Desk.
24/7/365 Monitoring & management
Proactive remediations and event log management and analysis
-Network Operations Center and Security Operations Center (NOC and SOC)
Field Services is your single point of contact that can help reduce costs without sacrificing service quality
CDK Global can fully manage or expand solutions to help you meet the needs of your dealership. Our flexibility enables you to manage day-to-day support, servers, cloud-hosted systems, network architecture and much more
Service Desk Features
We can help with issue isolation and repair, Mac support, infection remediation, "how-to" support and issue escalation.
24/7/365 NOC & SOC
Our Network and Security Operations Center helps with event log management, event log analysis, alert monitoring, proactive remediation, issue escalation and incident response.
We provide virus / malware removal, vetted patch management, OEM software patching and more.
We also assist with issue escalation and case management.
We enable you to spend more time innovating than maintaining by leveraging lower-cost resources. This frees your IT staff to do their best work, while enabling you to gain new technologies with speed, uptime and cost savings.
Having predictive and proactive support helps your dealership focus on your workload and not be slowed by downtime or operational issues. Your dealership is optimized to run as efficiently as possible to achieve speed to value.