Support Hours

Hours of Support:

7:00 a.m. – 7:00 p.m. your local time, Monday through Friday

7:00 a.m. – 3:00 p.m. your local time, Saturday

 

Canadian CDKw.e.b.Suite1000 clients:

  • 8:00 a.m. – 5:00 p.m. your local time, Monday through Friday
  • 8:30 a.m. – 5:30 p.m. Newfoundland, Monday through Friday
  • 8:00 a.m. – 1:00 p.m. your local time, Saturday (For down systems only. All other calls will be returned the next business day.)

Access e-Support

For phone support, please contact your previously provided regional support number.

After Hours Support:

  • 24/7 after hours support is available for a nominal fee
  • Call 800.743.2237

Modified support hours may be observed on the following holidays. Contact your Support Center for the support hours available by holiday:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day

Closed

  • U.S. Thanksgiving Day (U.S. clients only)
  • Canada Thanksgiving Day (Canadian clients only)
  • Christmas Day