How to Use Service Connect to Search for Answers

Have a question and wish you could just search for the answer yourself?

Well, guess what? Now, you can! Service Connect includes a robust search feature that helps make it fast and easy for you to find the answers you’re looking for. ALWAYS start with Service Connect for CDK support.

Step 1: Right from your CDK desktop, click the Service Connect icon.

Service Connect Step 1

Step 2: Enter your search topic in the Search Knowledge field and click the magnifying glass.

Service Connect Step 2

That’s all you need to do! Here are some helpful search tips to get you started:

Tip 1: Less is almost always best. One or two word search terms will usually give you the broadest results. Start with short search terms and refine your search by adding more descriptive terms when needed.

Tip 2: Words such as ‘a’ and ‘the’ or ‘how to’ have no effect on your search results.

Tip 3: Featured Articles at the top of your search results are popular with clients and can solve numerous “How To” issues.

Tip 4: Searches are not case sensitive.

Tip 5: Verbs can have a negative effect on search results because they are personal or subjective. You say “create”, I say “set up” and someone else says “add”.

Tip 6: Search with an exact phrase in quotes. Word combinations can narrow results significantly.

Tip 7: Error Message searches almost always return positive results. Copy and paste a portion of the message, excluding any dates, invoice numbers or identifiers into the search box.

Tip 8: Do not include dealership specific information in your search. Our search engine is designed to only deliver results of documentation containing your search keywords. Therefore, if your search includes a reference number specific to your dealership, it will deliver zero search results.

Tip 9: Printer model numbers can be helpful in your search for printer documentation. Note: Serial numbers should not be included in your search. They are identifiers that will result in zero results.

Tip 10: Function Codes can be very helpful in place of or in addition to a keyword search.

Tip 11: Knowledge Base Articles can be easily found by searching with the article number.

Tip 12: Save a document to your favorites to reference later.

Tip 13: Application and Category filters can be used separately or together. Note: When combining filters, it’s best to select the Application filter first and then apply the Category filter to select specific types of documentation.

  • Selecting specific Application(s) when you search can help to reduce the number of search results to only those related to that specific application.
  • Select a Category of content to concentrate your search on specific types of documentation. Consider the task that you need help with and the type of instruction you prefer.
    • :60 Second Solutions and Learning Videos are especially useful when you have a task to perform and are looking for step by step instruction.
    • User and Setup Guides offer a broad overview of application related tasks and device (printer) details.
    • Online Help documents are a great source for all application related topics. Click links or scroll over fields for more detail.
    • Community offers a forum of questions and answers posted by your peers. Use common dealership terminology to search for resolutions and knowledge.

For more information and a simple overview of everything that Service Connect can do for you, download our Service Connect eBook. And always remember … The CLICK is MIGHTIER than the dial.