CDK Support Cares
We stand behind our dealers by offering the highest level of support and care while providing them with a foundation for success. Our team's experience and expertise in the automotive industry breeds confidence in knowing that, when problems arise, you always have the right people working hard for you behind the scenes.
Need Support? Reach Us Instantly
By Phone
General Support
(Automotive and Heavy Truck)
866.668.5394
CRM Support
877.859.0195
Digital Retail Support
800.755.7355
Support Hours
- Monday through Friday, 7:00 a.m. - 10:00 p.m. ET (CRM: 8:00 a.m. - 10:00 p.m. ET)
- Saturday, 7:00 a.m. - 8:30 p.m. ET
- Sunday, 10:30 a.m. - 7:30 p.m. ET
- Call our toll-free line to get after-hours support for urgent issues (fees may apply)
For Billing Questions Only
- By Phone: 866.510.5103
- By Email: billing.info@cdk.com
- Business Hours: 8:00 a.m. - 5:00 p.m. ET, Monday through Friday
Contact Us 24/7 Through CDK Service Connect
- Select "Start a Call" to receive a call back during support hours above
- Check if your question has already been addressed by searching our database of answers
- Submit a case 24/7 (for issues that are less time-sensitive)
- Get phone support options
Log In To Service Connect
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Getting Started With CDK Support
We give you the tools your dealership needs to work smarter and faster.
Our peer community facilitates the exchange of information on product knowledge
Knowledge search gives you answers to common questions at your fingertips
Technical product specialists are available to resolve errors, provide setup recommendations and answer questions
Proactive monitoring for critical system function health resolves issues automatically, preventing any disruption to dealership business