Grow Your Dealership through Collaboration
Presence, IM, Voice, Video and Desktop Sharing.
Integrate your dealership office phone with your CDK DMS and CRM
Even in a world of email and instant messaging, the majority of people will still call your dealership to inquire about a vehicle, schedule a Service appointment, or take a test drive. Our integrated telephony solutions help your dealership connect and communicate via Presence, IM, Voice, Video and Desktop Sharing without limitations.
Create a seamless workflow
CDK Voice Connect’s integration with your CDK Dealer Management System (DMS) and CDK Customer Relationship Management (CRM), applications gives you instant, complete access to customer information, sales history, showroom visit information, service appointments and more.
- See the Full Customer View
- Log a lead
- Begin to create repair orders
Traditional phone systems are standalone, meaning they do not integrate or talk to other systems. If a customer calls in, employees must gather customer information, find them in the system, and then find the answer to their question. Customers do not want to wait on hold while someone searches for all that information. With CDK's telephony solutions, there is no need to enter in the customers’ data—simply pull the information from the screen pop into your CDK CRM, and then continue pulling the data into the other CDK solutions:
CDK's telephony solutions give your most valuable resource (your employees) the advantage of communicating seamlessly and effectively. Whether you chose the off-site cloud offering (CDK Voice Connect in the Cloud) or our on-site system (CDK Voice Connect Onsite), the following communications are available:
- Use Presence to know if a co-worker is available for a call
- Instant Message (IM) to get quick answers
- Call from your Desk Phone or smartphone, utilizing the dealership’s phone system
- See for yourself through crystal clear Video with co-workers
Easily change hold messages and music on the fly
Many dealerships put outdated hold music or messages “on hold” until they get around to changing them. CDK Voice Connect gives you a way to easily change your music and hold messages. Working in conjunction with Snap Recordings, this new CDK Voice Connect feature allows you to easily change hold messages/music on the fly or easily obtain professional voice-overs. Imagine how your hold messages can be leveraged with your service specials and promos.
Click Here to visit the CDK Snap Recording landing page.
Minimize cost and maximize technology through the cloud
Keeping up with technology can be challenging and expensive. Placing your phone system in the cloud helps you minimize your dealership’s phone expenses while maximizing your technology investment.
- Be flexible – Purchase only what you need
- Stay current – No cost software releases
- Improve efficiency – Reduce IT maintenance
- Save money – Incur no upfront capital costs for call servers and enjoy not having to upgrade, maintain or back up servers ever again