CDK Global Partner Program

CDK Customer Management

Grow Your Customer Management Application

Currently, there are more than 80 partners in our Partner Program that offer Customer Management products.

Partners in our Customer Management category provide applications to dealers in the following areas:

  • Customer Follow-up
  • Customer Marketing
  • Customer Retention
  • Customer Relationship Management (CRM)

Integration options include both the extract and writeback of data from CDK applications and the ability to integrate with dealers who use CDK Websites.

Extract

CDK can extract data to allow customer-targeted marketing and follow-ups, including names and contact information. Transactional data is also available, which includes customer information and specific transactions for third parties to provide services to dealers. Each service is tailored to transactions such as customer satisfaction index surveys.

CDK Websites

We give third parties, such as chat providers, the ability to integrate into CDK Websites through a standardized, supported and secure manner.

Writeback

We provide bidirectional integration through predefined writeback packages. Our standard offering in the customer management area is the Front Office Writeback Package. This package includes the following:

  • On-demand extract of the following data types: customer data, sales data (pending and finalized), service customers, service vehicles, repair orders (open and closed)
  • Customer writeback, deals (both Drive F&I and CDK Desking) and credit application