Fixed Ops

March 17, 2017 11:36 am
The average light-duty vehicle driving the roads is older than it’s ever been: 11.6 years old. While that might not be great news for sales, it’s certainly good news for service. Continue Reading …
January 4, 2017 4:48 pm
by CDK Global
Then end of another year is just around the corner. This year has seen a lot of change, and the automotive industry hasn’t been immune. Continue Reading …
November 4, 2016 3:56 pm
by CDK Global
Audi Denver of Littleton, Colorado, a dealership in the McDonald Automotive Group, recently made the decision to implement ePayments and CDK Service, consisting of CDK Appointment, Lane, and Inspect. Continue Reading …
September 22, 2016 12:00 am
When you take your place at the end of the seemingly endless morning line at the coffee shop, what’s the first thing you do? Like many of your fellow line-dwellers, you probably reach for your phone. Continue Reading …
February 18, 2016 5:06 pm
by Kim Saylor
Manufacturers are building better, safer cars, which mean fewer warranty repairs and more time between recommended service appointments. Continue Reading …
September 28, 2015 1:28 pm
by CDK Global
Mobile devices are changing how customers shop and make purchase decisions – especially the automotive service customer. Continue Reading …
September 4, 2015 10:36 am
by Justin Sprague
Creating a customer experience that is tailored to more than one generation stereotype doesn’t have to be the punchline of a joke. Continue Reading …
February 11, 2014 11:17 am
by Kyle McKee, PartsVoice, and Anthony Navarra, Cobalt
Last week, when I was taking away my teenage daughter’s iPad for the weekend—so that she could experience the real world—she told me, “but if I’m not online, it will be like I don’t exist!” Continue Reading …
June 14, 2013 2:27 pm
by Peter Rangel, ADP, and Shawn Mercer, attorney
If there were a safety recall on your personal vehicle for an oil leak that could cause a fire, you would have the recall performed as soon as possible. However, if you did, you would not be the typical vehicle owner. Continue Reading …
October 14, 2012 2:03 pm
by Melody Anderson, ADP, and Bruce Gamble, M5 Consulting
If you’re reading this, chances are you know the basics. The credo of the parts department is “right part, right price, right time.” And yet, many dealerships we talk to have the same problems over and over again: either they can’t manage to reduce their obsolescence or they can’t seem to get their wholesale parts business under control. So, we wanted to take a little time to dispel three common myths we’ve seen in Parts departments around the country. Continue Reading …
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