ADP Dealer Services Continues to Gain Traction with Single Service Workflow Tool, ADP Service EdgeSM

Post Date: 
02-08-2013
Innovating the Service Process for Dealerships and their Customers
 
HOFFMAN ESTATES, ILLINOIS, February 8, 2013 — ADP Dealer Services, a leading provider of computing solutions for vehicle dealers and manufacturers, today announced that ADP Service Edge has quickly gained popularity throughout the industry since its launch in July 2012, changing the way dealerships approach their Service Retail Workflow. With a single service workflow tool integrating multiple dealership departments, dealers are saving time, increasing productivity and keeping their customers satisfied.
 
“ADP Service Edge is such a smooth and efficient process, I can now look my customers in the eye rather than stare at a computer screen,” says Diane Barry, Service Manager of Flemington Subaru and new ADP Service Edge user. “ADP Service Edge has simplified the daily routine for our advisors, allowing them to spend more time with customers and technicians, so we can thoroughly address the customers’ concerns.”
 
ADP Service Edge empowers the customer to begin the service process anywhere – in the dealership, at home, or on a mobile device.  It helps dealers focus on – and increase – “customer pay” service revenue, outside of standard warranty work.  ADP Service Edge combines appointment setting, lane write-ups, and lift inspections as well as integrates with the ADP Drive Dealer Management System.
 
“Gone are the days of relying on one vendor for appointments, another for reception, and yet another for mobile walkarounds and technician inspections,” says Bob Karp, SVP of North American Field Operations and Sales for ADP Dealer Services. “Now, dealerships can use a single workflow, where each piece talks to each other.  Appointments and repair orders can be created in less time, helping our clients be more productive.”
 
Dealer Services is gaining positive reception and traction, and has already sold ADP Service Edge into nearly 500 client sites in the U.S. since its launch.
 
About ADP
ADP® (NASDAQ: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing and human capital management solutions. Leveraging over 60 years of experience and a global footprint spanning more than 40 countries, ADP offers a wide range of human resourcepayrolltalent managementtax and benefits administration solutions from a single source, and helps clients comply with regulatory and legislative changes, such as the Affordable Care Act (ACA). ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world. For more information about ADP or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.adp.com.
 
Media Contact
Michelle Benko
ADP Dealer Services
847.485.4389